Module 05
Centro de Comando · Executive KPIs
Real-time strategic intelligence for the board.
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Strategic Metric · New
Reclamações Evitadas pela IA
Total complaints prevented through proactive AI interventions across the network this quarter.
Q4 2026 · YTD
1,287
complaints prevented
+34% vs Q3 · €214k saved
Operations
8%
Total Active Leaks
14
Critical: 2 · Moderate: 12
12%
Active Work Orders
38
11 dispatched today
11%
Mean Time to Repair
3h 42m
SLA target: 4h
Customer Service
22%
Active Calls in Queue
6
Avg agents available: 12
15%
Average Wait Time
0:48s
Target: < 1min
4%
First Contact Resolution
87%
Industry avg: 71%
Sentiment & Trends
3%
Customer Satisfaction (CSAT)
4.6 / 5
3,412 responses this quarter
Emerging Hot Topics
Top conversation keywords · last 30 days
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