Module 03
Radar de Reclamação · Predictive Risk
AI-scored complaint probability across all active accounts.
High Risk
2
Moderate
3
Low Risk
3
Alert
Manuel Sousa
VMR-48217 · Vilamoura Sul
Complaint Probability92%
HIGHBill spike +315% vs avg.
4
Contacts
11m
Avg Reply
Frustrated
Alert
Sophie Laurent
VMR-22019 · Marina
Complaint Probability84%
HIGHReported leak unresolved 48h
3
Contacts
18m
Avg Reply
Urgent
Hans Müller
VMR-30115 · Vilamoura Norte
Complaint Probability67%
MODERATELow pressure complaints
2
Contacts
9m
Avg Reply
Frustrated
Jane Bennett
VMR-77104 · Aldeia do Mar
Complaint Probability58%
MODERATEInvoice clarification pending
2
Contacts
14m
Avg Reply
Neutral
Pieter Janssen
VMR-19023 · Marina
Complaint Probability44%
MODERATERoutine inquiry
1
Contacts
7m
Avg Reply
Calm
Maria Fernandes
VMR-51220 · Vilamoura Sul
Complaint Probability28%
LOWNo recent issues
1
Contacts
5m
Avg Reply
Calm
Lucas Dubois
VMR-66332 · Marina
Complaint Probability21%
LOWStable consumption
0
Contacts
—
Avg Reply
Calm
Anna Schmidt
VMR-87711 · Aldeia do Mar
Complaint Probability12%
LOWLong-term loyal
0
Contacts
—
Avg Reply
Calm